Privacy Policy
Privacy Policy
This policy describes how Billbitcoins and its subsidiaries and affiliated companies ( “Hashcash Consultants” “we” or “us”) collect, store, use, and protect personal information. This policy aims to ensure that Billbitcoins complies with applicable United States (US) federal and state regulations, and European Union (EU) data protection laws, and ensures that users are provided privacy protection. Billbitcoins Services include merchant processing services, products, or any other features, technologies, or functionalities (hereinafter: “Services”) offered by Billbitcoins.
There are three types of users whose personal information we may process:
- Visitors to our website;
- Merchants that sign up for our Services;
- Shoppers who indirectly interface with Billbitcoins when paying a merchant’s invoice that is forwarded by Billbitcoins to merchants during checkout (refer to Section III.3 for more details).
Users accept this Policy by visiting our website and/or by using our Services.
DATA COLLECTION
(A) Billbitcoins collects all personal data and information of the User including sensitive personal information. Use of the Billbitcoins services is contingent on acceptance of the terms contained herein. User shall be deemed to have volunteered the data and information collected, retained, used, and disseminated by Billbitcoins. Thereafter, upon accepting the terms herein and those contained in the Terms of Service of Billbitcoins.
(B) User hereby consents that when personal data is shared with Billbitcoins, User hereby agrees and acknowledges Billbitcoins's right to use or disseminate such data or information including transfer of the personal and sensitive personal information of the User from current location to external sources including outside US and third parties.
(C) Billbitcoins collects and retains data and information of users including the following:
Billbitcoins Collects and Retains Data & Information of Users
- Information provided/shared by the User: Billbitcoins collects any and all personal information provided by the User to Billbitcoins. This information may include that which is provided by the Users, at the time of opening an account and transacting with Billbitcoins including the following:
- Name,
- Residential Address,
- Registered Mobile Number,
- Email Address,
- Government-issued ID,
- Bank Account Details
- Any other information.
- Billbitcoins may collect, retain, use, or store data or information automatically collected from a device or through connections associated with such device, including but not limited to the following:
- User’s device information including but not limited to IMEI or equipment identification number, IMSI or subscriber identification, MAC address, Android version, device details, network operator, contact list information, Wifi / Data Network connectivity.
- Information generated by the User’s use of the app and the website, including cookies and IP addresses.
- Access to User’s Photo Gallery / Media / Files / Camera;
- Access to User’s other apps and services including messaging through SMS; usage data;
- Geolocation of a User’s device or such or other automatically collated data or information of User.
PURPOSE & USE OF DATA COLLECTED
(A) Billbitcoins collects, retains, and puts to use the information shared by the User, as above, with the consent of and concurrence of the User. The data and information collected above are utilized by Billbitcoins, to ensure the effective rendering of its Billbitcoins Services and to comply with legal requirements.
(B) Billbitcoins does not sell the data collected and retained by the User.
(C) Data collected from the User is put to use by Billbitcoins to enhance its services to the User.
COLLECTION OF DATA: BILLBITCOINS PRIVACY POLICY
(A) Cookies
- Billbitcoins uses cookies on its App and website to collect data about Users. Cookies collect User information including App usage, visits to the App or website, and other User-generated information. Cookies allow Users to navigate from page to page without having to re-login each time, count visits, and see which areas. It features of the Billbitcoins App and website are popular.
- Billbitcoins may also use the data collected via cookies to tailor advertisements to Users and to track the popularity of its website. Use of cookies and other technologies may allow Billbitcoins and third parties to collect information about User browsing activities over time and across different websites following use of Billbitcoins services.
iii. Billbitcoins also collects information that your browser sends whenever User visits its site. This information may include information such as the device’s Internet Protocol (“IP”) address (with replaced last byte), browser type, browser version, the pages of Billbitcoins site that the User visits, the time and date of visit, the time spent on those pages and other statistics.
(B) Analytics
- Billbitcoins uses third-party analytical tools to collect data about User devices and Internet connections. That information includes the IP address of User computer and/or Internet service provider, when the User accesses its website, the Internet address of websites from which User links to the Billbitcoins website, specifications of User browser, and User movements and preferences on the Billbitcoins website. All of this information is used internally for the purpose of understanding how the Billbitcoins website is being used and to improve the same.
- Billbitcoins also uses third-party analytical tools to collect data about the usage of the Billbitcoins mobile app. The information collected identifies the types and timing of actions taken, including installation, registration, uploading, and certain types of navigation. All of this information is for the internal purposes of understanding. How the Billbitcoins mobile app is in used to improve the same.
(C) Action Tags
- Billbitcoins uses action tags to identify pages visited and interacted with by the User. Action tags may collect and transmit this data in a manner that identifies the User. If the User registers with the Billbitcoins website. It is in the Billbitcoins website. Billbitcoins also uses action tags in emails. Thereafter, to determine whether an email has been opened or whether it has been forwarded to a third party.
- Billbitcoins also uses action tags in the mobile app which may identify the websites visited by the User. Moreover, the manner in which the User interacts with them.
(D) Do Not Track
Billbitcoins currently does not respond to “Do Not Track” signals. It operates in this Privacy Policy whether or not a Do Not Track signal is received. Moreover, if there is a change in such policy, a suitable modification to this Privacy Policy by Billbitcoins listing out the mechanism and procedure for the same.
GRIEVANCE
User may register their grievance with respect to data collection, retention or use to Billbitcoins's Grievance Officer via the contact form at https://billbitcoins.com/
DATA RETENTION
(A) Billbitcoins shall retain the User’s information for as long as the account is active or as needed to provide services in accordance with applicable laws.
(B) The retention period may be extended to comply with legal obligations, resolve disputes, and enforce agreements for a period of ten years after termination of the account or such extended period, under applicable laws. Billbitcoins may retain data for such or further periods. However, there is no obligation to do so in all instances. Billbitcoins shall not be liable or responsible for the non-availability of information beyond the termination of the User account.
(C) The retention period may extend beyond the end of User account, but it will be only as long as it is necessary for Billbitcoins to have sufficient information to respond to any issues that may arise later, including but not limited to retention for the purpose of investigations or ongoing prosecutions or in case of Suspicious transactions or if Billbitcoins requires the information for its records or to support legal proceedings, or if Billbitcoins believes in good faith that a law, regulation, rule or guideline requires it.
DATA DELETION PROCEDURE
(A) PERSONAL DATA: Retained only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the retention period ends, personal data is securely deleted.
(B) FINANCIAL DATA: Retained as required by applicable financial and tax regulations. Once the retention period ends, financial data is securely deleted.
(C) OPERATIONAL DATA: Retained for a reasonable period to support business operations. Once it is no longer needed, operational data is securely deleted.
(D) LEGAL/COMPLIANCE DATA: Retained for the duration specified by applicable laws or regulations. Once the retention period ends, legal/compliance data is securely deleted.
(E) Data deletion involves securing and retrieving data from all relevant storage locations. The procedures for data deletion include:
(a) Identifying data to be deleted based on the data retention periods.
(b) Verifying the deletion request and obtaining necessary approvals.
(c) Using appropriate methods and tools to securely delete data.
(d) Documenting the deletion process for audit and compliance purposes.
(e) Customers may request a complete deletion of their data by using the “Delete my data” button in the Settings of the Billbitcoins interface. Upon using this feature, the customer’s data goes immediately to the deletion queue from where it is automatically and permanently deleted at the end of the retention period.
SHARING OF INFORMATION WITH THIRD PARTIES
The User agrees and consents to Billbitcoins sharing the following anonymized data. Otherwise, give Billbitcoins permission to share with third parties the following:
(A) For advertising, referral, operations, financial services, and technology services (such as hosting providers, identity verification, support, payment, and email service providers);
(B) If required by applicable law or legal process, or if Billbitcoins believes that it is in accordance with applicable law or legal process;
(C) To protect the rights, property and safety of Billbitcoins, its users and the public, including, including but not limited to usage in court proceedings, or to detect or prevent criminal activity, fraud, material misrepresentation, or to establish its rights or defend against legal claims; or
(D) In connection with selling, merging, transferring, or reorganizing all or parts of the Billbitcoins business.
BILLBITCOINS PRIVACY POLICY: REASONABLE SECURITY PRACTICES
(A) Protection of the User’s personal information is of utmost importance to Billbitcoins and it takes all reasonable steps to secure data and information pertaining to its Users, including those prescribed under all applicable laws
(B) Billbitcoins takes appropriate legal, administrative, physical, and electronic measures designed to protect the information. Moreover, users share with Billbitcoins from accidental or unlawful destruction, accidental loss or unauthorized access, use, modification, interference, or disclosure.
(C) Billbitcoins however does not extend any warranties with respect to the security or safety of data and information transmitted through digital platforms or online, both of which are susceptible to malicious attacks.
MODIFICATIONS
Admin conducts periodic reviews and revisions. User will be notified through an update of the App. Thereafter, the new draft available on the Billbitcoins Website and will reflect the modified date of the terms. User must periodically visit the website and review terms and any changes thereto. Continued use of the Billbitcoins Services constitutes agreement of User to the terms contained herein and any amendments thereto.
MISCELLANEOUS
All other provisions of the Billbitcoins privacy policy begin into this policy and shall form part hereof. This includes Governing Laws and jurisdiction, notices, severability, assignment and such or other provisions.
“Personally identifiable information” (hereinafter: “personal information”) is any information that can be directly associated with a specific person and can be used to identify that person. A prime example of identifiable information is a person’s name.
The information we collect depends on the type of user:
- Visitors: we may collect standard web log information, such as:
- IP address
- Browser type
- Pages accessed on our website
- Date and time the website was accessed
- We may collect information about a visitor’s computer or other access devices for fraud prevention purposes.
Merchants: when opening an account, we may collect the following types of personal information, depending on how you use our Services:
- Name
- Address
- Phone
- E-mail address
- Bank account number
- VAT/EIN-number
- Identification documents (which could contain photo, social security number and/or date of birth).
We may use this information for risk-management purposes (i.e. to verify merchant’s identity or address). We may also obtain information about our merchants from third parties such as credit bureaus and identity verification services. We ensure that such third parties adhere to the same data protection principles as Billbitcoins.
Shoppers of merchants: when a Shopper wants to pay an invoice created by a Billbitcoins merchant, the Shopper will be requested to fill in the following:
- Email address
This information is requested since it will enable our system to send an email to Shoppers directly to obtain a bitcoin refund address in case of a payment exception (e.g. overpayments, underpayments, etc.). This creates a more seamless payment experience for both our Merchants and their Shoppers.
Additionally, only upon the merchant’s explicit request, we will collect and store personal information for the merchant’s benefit only and as a service through our invoicing service. Information that merchants may request from the shoppers may include:
- Name
- Address
- Phone
- Email address
In both cases mentioned above, Shoppers’ information is processed and stored according to the same principles we store our merchant’s personal information.
Billbitcoins does not process any sensitive personal information, such as religion, race, ethnicity and/or political views.
Our primary purpose for collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:
- provide the Billbitcoins Services and customer support you request;
- process transactions and send notices about your transactions;
- resolve disputes, collect fees, and troubleshoot problems;
- prevent potentially prohibited or illegal activities, and enforce our Terms of Use;
- customize, measure, and improve the Billbitcoins Services and the content and layout of our website and applications;
- deliver targeted marketing, service update notices, and promotional offers based on your communication preferences;
- compare information for accuracy and verify it with third parties.
We may share your personal information with:
- other Billbitcoins entities, in order to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about our products, services and communications;
- service providers under contract who help with our business operations by verifying merchant information;
- law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to Billbitcoins; or when we believe, in our sole discretion, that the disclosure of personal information is necessary to report suspected illegal activity or to investigate violations of our Terms of Use.
Please note that these third parties may be in other countries where the laws on processing personal information may be less stringent than in your country.
Merchants can review and edit their name, phone number, and email address at any time by logging in to their account and reviewing their personal information in the Settings area of their Dashboard.
If merchants wish to change information relating to their industry or company website, or if they wish delete their account, they can send an email to contact@billbitcoins.com. If they chose to delete their Billbitcoins account, we will mark their account in our database as “Closed”. We may retain personal information from their account for a certain period of time as prescribed by applicable laws.
We do not sell your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize the Billbitcoins Services, content, and advertising. If you do not wish to receive marketing communications from us or participate in our ad-customization programs, you can simply click the “unsubscribe” link in the e-mail, or you can send an e-mail to support@billbitcoins.com.
1. What are cookies?
A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to “remember” your actions or preferences over time. Most browsers support cookies, but you can set your browser to decline them and delete them whenever you like.
2. What type of cookies do we use?
When you access our website, we, or companies we hire to track how our website is used, may place small data files called “cookies” on your computer. We and our service providers also use cookies to customize the Billbitcoins Services, content, and advertising; measure promotional effectiveness, and promote trust and safety.
We send a “session cookie” to your computer when you log in to your account or otherwise use the Billbitcoins Services. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we do not need to ask you for your password on each page. Once you logout or close your browser, this cookie expires and no longer has any effect.
We also use longer-lasting cookies for other purposes such as to display your e-mail address on our login page, so that you don't need to retype the e-mail address each time you log in to your account.
We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website. We may also collect information about your computer or other access device to mitigate risk and for fraud prevention purposes.
You may encounter cookies from third parties when using the Billbitcoins Services on websites that we do not control (for example, if you view a web page created by a third party or use an application developed by a third party, there may be a cookie placed by that web page or application.)
3. Managing your cookie settings
Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies, but note that doing so does not necessarily affect third party flash cookies used in connection with our Site. If you choose to remove or reject cookies, this could affect the availability and functionality of our Site.
We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. In addition, if the revised version includes any substantial changes to the manner in which your personal information will be processed, we will provide you with 30 days prior notice by posting notification of the change on the “Privacy Policy” area of our website.
If you have any questions about this Privacy Policy contact us - contact@billbitcoins.com.